Refund Policy

Workshops & Courses

At Lizzie's Embroidery Club, I want you to be completely happy with your stitching journey. Please see my policies below:

Cancellations:

If you are no longer able to attend a workshop, I am happy to offer a refund.

How to cancel:

Please simply email me as soon as you know you cannot make it, so I can offer the spot to someone else.

Custom artwork & pet portraits

No refunds:

Because custom pet portraits, bespoke brooches and personalised artwork are made specifically for you, I cannot offer refunds on these items.

Your satisfaction:

To ensure you love the final piece, I will send photos of the progress along the way to make sure you are happy with the results before the item is finished.

Embroidery Kits:

Defects:

If your embroidery kit arrives with any defects or missing pieces, I will provide a full refund or replacement.

Notification:

Please contact me upon arrival if there is an issue so that I can get it sorted for you quickly.